Contact Us

We’re Here to Help

Whether you need advice on sizing, an update on your order or help with a return, the House of Ellwood team is here for you.

Get in Touch

Email: info@houseofellwood.com

Customer support hours: Monday–Friday, 8am–5pm UK time (GMT/BST as applicable).

We aim to respond within  48 hours.

For questions about an existing purchase, please include your order number so we can assist you more quickly.

Orders & Delivery

For information about processing times, free UK standard shipping and tracking, please see our Shipping & Delivery Policy.

If your parcel is delayed or your tracking information needs checking, email us with your order number.

Returns & Exchanges

If a piece isn’t quite right or you have received a faulty, damaged or incorrect item, please contact us.

Our Refund & Returns Policy explains return eligibility, postage costs, cancellation rights and refund times.

Please email us before posting a return so we can provide the appropriate instructions and return address. Our business address may differ from the returns processing address. Prior approval is not a condition of exercising your statutory cancellation rights.

Returns enquiries: info@houseofellwood.com

Product & Sizing Advice

Need help choosing a size or understanding a product’s fit, material or care requirements?

Check the size guide on the product page or send us the product name and your question. We’ll help with the information available.

General & Business Enquiries

For partnerships and other business enquiries, please email info@houseofellwood.com with a brief description of your proposal.

Business Information

House of Ellwood
Höhenstraße 12
67574 Osthofen
Germany

This is our business address, not a retail showroom. Please contact us before arranging a visit.

Email: info@houseofellwood.com
Website: houseofellwood.com

Customer support: Monday–Friday, 8am–5pm UK time.
Typical response time: 1–2 business days.

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House of Ellwood — Considered Style. Everyday Elegance.