Shipping & Delivery Policy

Last updated: 31 October 2026

At House of Ellwood, we aim to make delivery straightforward, with clear information and support from checkout to your doorstep.

We offer free standard shipping on all UK orders, with no minimum spend.

1. Order Processing & Delivery Times

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays generally begin processing on the next business day.

For UK orders, the following estimates apply:

Business days are Monday–Friday, excluding relevant public holidays.

These are estimates rather than guaranteed delivery dates. Public holidays, high shipping volumes, customs checks and transport disruptions may affect delivery.

The delivery timeframe communicated before purchase applies to your order. Your statutory rights concerning delayed or failed delivery remain unaffected.

2. Shipping Costs & Destinations

Standard shipping is free on all UK orders.

There is no minimum purchase requirement. Any optional delivery services and their charges will be shown before you complete your purchase.

Availability for your delivery address is confirmed at checkout. Where delivery outside the UK is available, the applicable costs and estimated times will be shown before purchase.

3. Order Confirmation & Tracking

After placing your order, you will receive an order acknowledgement at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation containing your tracking number and tracking link.

Please allow 1–4 days for the first tracking update to appear. A delay in tracking updates does not necessarily mean your parcel is not moving.

If tracking remains unavailable after this period, or your order has not arrived within the stated delivery timeframe, contact:

info@houseofellwood.com

Please include your order number so we can investigate.

4. Incorrect Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact info@houseofellwood.com immediately with your order number and the correct address.

We will try to update your details before dispatch. Changes may not be possible once processing or shipping has begun.

If a parcel is returned because of an incorrect address, we will contact you to discuss redelivery or another appropriate solution. Any legally permissible redelivery charge will be explained and agreed before a new shipment is arranged.

An inability to amend an address or stop dispatch does not remove your statutory cancellation rights.

5. Customs & Import Charges

Depending on where your order is dispatched from, it may pass through customs before delivery.

Any applicable taxes, import duties or clearance charges, and whether they are included in your total or payable separately, will be explained before purchase. Where a charge cannot reasonably be calculated in advance, we will explain that it may be payable.

Free shipping refers to standard delivery costs and does not, by itself, mean that all import charges are included.

Customs processing may affect delivery estimates but does not remove your statutory consumer rights.

6. Delayed, Missing or Damaged Deliveries

If your parcel is delayed, missing or damaged, contact info@houseofellwood.com with your order number and details of the issue.

We will investigate with the delivery provider and keep you informed. You do not need to resolve the matter with the courier yourself.

For damaged deliveries, photographs of the packaging and affected items, where available, can help us investigate.

We will provide an appropriate remedy, including replacement or refund where required by law. A carrier investigation does not extend statutory deadlines or limit your consumer rights.

7. Returns & Refunds

We offer a 30-day voluntary return policy for eligible items, in addition to your statutory rights.

Customers are responsible for return postage under our voluntary change-of-mind return policy. Different rules may apply to statutory cancellations and faulty, damaged or incorrect goods.

Please read our Returns & Refunds Policy for return conditions, postage costs, cancellation rights and refund deadlines.

To start a return, email info@houseofellwood.com.

8. Contact Us

For questions about shipping, tracking or delivery, please contact:

Email: info@houseofellwood.com
Website: houseofellwood.com

Customer support hours: Monday–Friday, 8am–5pm UK time (GMT/BST as applicable).

We aim to respond within 1–2 business days.

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House of Ellwood — Considered Style. Everyday Elegance.